Serving the communities of Prior Lake, Savage, Webster, Elko & New Market for over 60 years

Telecommunications Relay Services

The Telecommunications Relay Services (TRS) surcharge appears on your invoice each month. Do you how know these funds are used to help those with hearing and speech disabilities? Telecommunications Relay Services (TRS) enable standard voice telephone users to talk to people who have difficulty hearing or speaking on the telephone. Under Title IV of the Americans with Disabilities Act, all telephone companies must provide free relay services either directly or through state programs throughout the 50 states, the District of Columbia, Puerto Rico, and all of the U.S. territories. These services are used everyday by businesses, government agencies, family, friends and employers of persons with hearing and speech disabilities.

How does TRS work?

TRS uses operators or "Communication Assistants" (CAs), to facilitate telephone calls for people who have difficulty hearing or speaking. TRS is available 24 hours a day 7 days a week, free of charge, and the conversations relayed are kept completely confidential. Callers are not limited in the type, length or nature of their calls.

What number do I call to connect to a TRS operator?

Just as you can call 411 for information, you can dial 7-1-1 to connect to relay services anywhere in the United States. For more information regarding 711, visit http://www.fcc.gov/cgb/consumerfacts/711.html.

What Forms of TRS Are Available?

There are several forms of TRS, depending on the particular needs of the user and the equipment available.

For More Information

For more information about TRS or to learn more about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office Web site at www.fcc.gov/cgb/dro. For information about other telecommunications issues, visit the FCC's Consumer & Governmental Affairs Bureau Web site at www.fcc.gov/cgb, or contact the FCC's Consumer Center using the information provided for filing a complaint.

Don't Hang Up!

Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard-of-hearing, or has a speech disability.