Integra is committed to providing high-quality Internet access services and is committed to being a responsible member of the Internet Community, including adhering to the “net neutrality” rules set forth by the Federal Communications Commission (FCC).
Transparent Network Management Practices
Integra’s data network is designed to provide its customers with highly reliable Internet access and data transmission services. Integra has redundant data backbone facilities and equipment which instantaneously re-routes traffic in the event of a cable cut or other outage. We monitor our network’s performance twenty four hours a day seven days a week. We measure capacity utilization at each routing and switching node within our network. When peak utilization consistently exceeds fifty percent of capacity at a node, we augment capacity to prevent customers from experiencing blockages. We do not dedicate capacity to individual customers utilizing our mass market Internet access products. We constantly manage our data network capacity to avoid blockages.
Integra has a 7x24x365 team of people who proactively monitor all network elements and services. This team uses advanced industry tools to gain visibility to impairments as well as services that may become impaired. These tools provide Integra the ability to identify deteriorating situations allowing us to resolve problems before they become service impacting. Our fundamental network design and build strategy is aimed at avoiding blockages. It is important to note that Integra has hundreds of peering partners. While data transmission over our network is rarely subject to blocking, that is not necessarily true for the networks with which we interconnect. Consequently, customers may experience blockage due to the network serving the destination or origin of their traffic or because an intermediate carrier’s network is congested. We take trouble reports and investigate every instance where customers report blockage or other service issues. We continually seek out new peering partners to make data transmissions more efficient and work with our existing peering partners to improve service.
No Blocking or Unreasonable Discrimination
Subject to our Acceptable Use Policy and Internet Access Policy, Integra does not block or impose rate-controls for specific protocols nor restrict interconnection of specific network devices. Integra’s policies addressing acceptable use, Internet access, end-user security, and privacy, can be found at Public Information and Policies Overview. Complaints and net neutrality concerns can be directed to Integra Customer Care.
Third Party Content or Edge Providers
Integra recognizes its mass market Internet access customers may have interaction or commercial relationships with third party content, applications, service, and device or “edge providers.” The following disclosures apply to Integra’s mass market Internet access customers and to third party edge providers:
Parties other than Integra may offer and provide products and services on or through non-Integra websites. Integra is not responsible for the contents, links or privacy of any third party linked website. Integra is not responsible for examining or evaluating, and Integra does not warrant the offerings of, any third party businesses or individuals or the content of their websites. Integra does not assume any responsibility or liability for the actions, products, and contents offered by third party content, applications, service, and device providers.
Mass Market Internet Access Services
Integra’s mass market includes the businesses and residents that purchase undifferentiated, standard, or un-negotiated priced products and services from Integra. With regard to fixed broadband Internet access service these services include: DSL Internet Access, Broadband Internet Access, and any bundling or packaging of these services. The product list includes:
Integra’s mass market Internet access service is delivered over digital subscriber line (DSL) technology. DSL is a modem-based technology for broadband data access over ordinary copper telephone lines from homes and businesses. There are many types of DSL, each with their own specifications. They are sometimes referred to as last-mile (or first mile) technologies because they are used only for connections from a telephone switching station to a home or office, not between switching stations.
Integra’s mass market Internet access service is delivered via copper utilizing ADSL2+ and VDSL2 technologies. Over fiber the service is delivered utilizing GPON and Active Ethernet technologies. ADSL2+ and VDSL2 are forms of DSL in which the bandwidth available for downstream connection is significantly larger than for upstream. The data-rate of ADSL2+ and VDSL2 depends on the length and technical characteristics of the line (e.g., gauge of wire, presence of bridge taps, and other such features that affect the line characteristics) connecting the end-user to Integra’s network serving office. GPON and ActiveE are forms of fiber-to-the-premise in which the bandwidth available can be symmetrical (downstream connection identical to upstream connection). ADSL2+, VDSL2, GPON, and ActiveE are ITU (International Telecommunication Union) standards (see www.itu.int).